Force majeure
In case of medical incapacity or death, you may request a refund or flight change at no additional cost.
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Refunds
If you experience any incident or cannot travel, request a refund for the unused portion of the trip, according to your fare conditions.
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Cancellation Policy For Colombia, it only applies if you purchased a Business fare.
If your plans change, you can cancel your booking 24 hours before the flight for Colombia and El Salvador, and 72 hours before for Ecuador.
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Withdrawal Policy Request it within 5 business days after purchase for Colombia, 8 days for El Salvador, and 2 days after for Ecuador.
Request a refund within a defined period after purchase, according to the regulations of the country where the transaction was made.
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